Can I still take a class if I’ve never done Pilates or Yoga before?

Yes! We offer a Back to Basics class at our Summit location for newcomers. If you still feel uncertain, you can certainly take 1-2 private sessions with the goal of moving into group classes. Please notify your instructor of any injuries, exercise restrictions, and your experience level prior to beginning the session. 

 

Do you accept insurance for your Physical Therapy services?

No, we do not accept insurance for our PT services, but we are happy to provide you with the necessary forms to submit to your insurance company for out-of-network benefits. Having both worked in insurance-based practices, Sara and Alix have decided to not accept insurance in order to provide you with the best one-on-one care possible and to not feel limited by insurance restrictions.

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Do I need a prescription to start physical therapy at your studio?

New Jersey is a Direct Access state - clients can start physical therapy without having to wait for a prescription from a doctor. If you are experiencing symptoms now, there is no need to wait.  If your plan of care exceeds 30 days, you will need to acquire a prescription at that time.

 

Why is Physical Therapy at your studio different?

Our PT is different in many ways compared to traditional insurance-based PT, mostly because we only provide one-on-one care and have a heavy focus on manual therapy.  Myofascial release is a large part of our practice and focuses on finding the actual source of your pain (even if it’s in a completely unrelated area to where your pain is) and not just working on the immediate “problem” area. Since we are not limited by insurance company protocols,  we are able to provide our clients with unique treatment plans that address their specific needs. Results from this type of program are often times achieved more quickly and are more effective because of the high level of individualized attention and manual therapy you are receiving.  

 

Where do I park?

SUMMIT - There is street parking available throughout the city of Summit.There is also a small city parking lot on Bank Street (about ½ block away) and also two large city lots on Deforest Ave (about 1 ½-2 blocks away).

FAR HILLS - We have a free parking lot right outside our studio. Look for the white building with the red door. 

 

What do I wear?

Wear anything comfortable that you can move freely in.For women, athletic leggings or sweatpants are best; for men, shorts with a liner or sweatpants are best. We also recommend bringing or purchasing a pair of sticky socks (available for purchase in our studios). 

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What's your cancellation policy?

You may cancel any service at no charge up to 12 hours prior. After 12 hours, you will be considered a "late cancel." Late cancellations for group sessions will result in the loss of the class. Late cancellations for private services cost half the amount of the session. Clients who late cancel 10 times or more within a 3 month period will incur an automatic $10 penalty. 

 

Clients on the waitlist will be considered booked in the class and will incur charges if added within the 12-hour window. It is the responsibility of waitlisted clients to remove themselves before the 12-hour window if they're unable to attend. Failure to remove oneself from the waitlist within the specified time frame will result in a $44 charge or deduction of a class from the package. The waitlist cutoff time is set at 1 hour before the class begins, meaning you can be notified up to one hour before your scheduled class. You will NOT be added to the class within one hour of the class start time. ​

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​How do memberships work?

The class memberships are month-to-month. Your membership starts the first day after your initial payment is processed, and renews automatically on the one-month anniversary of that date. You can cancel your membership with at least 14 days’ written notice prior to your next renewal date. If your next renewal is in less than 14 days, your next payment will still process and you will have access to membership benefits for that month before your membership is stopped.

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The R3finery does not pro-rate months or have “partial” months for memberships; we also do not provide refunds for unused months of membership. Pricing is as set forth for your membership level. The R3finery reserves the right to update pricing in its discretion with at least 60 days’ prior notice to you via e-mail. These terms may be updated from time to time by The R3finery in its discretion. You can find the updated terms on our website. If there are substantive changes to the terms, then-current membership holders will be notified by e-mail.